Decide what to count

What do you want this piece of work to help people do?

If you want class bookings, count bookings. Likes may be interesting, but they are not bookings. Write down what counts so everyone uses the same rule.

Try this first

1. Say which customer and problem you are working on.
2. List what you know and what you still need to check.
3. Choose one useful next action and explain why.

Source: School of Kreate · Module 11 · Simple lessons. Conceptual example; no live account diagnosis or current interface verification.